Privacy Policy

1. Information We Collect

HK Embroidery Repair Services repairs and maintains commercial embroidery machines at the customer's place of business. To do that, we collect:

• Your name and phone number, entered in the contact form or given on a call
• Your email address, if you write to us by email
• The address of the shop where a service call will take place
• Information you enter in the form's notes field, such as your machine's make and model and a description of the problem
• What you tell us by phone about your machine and the visit
• Website usage data collected by Google Analytics

We do not knowingly collect sensitive personal data, such as government ID numbers, health information, or payment card details, through this website.

2. How Information Is Collected

• Through the contact form on this website
• Through phone calls and any email you send us
• Automatically, through Google Analytics, when you visit pages on this website

3. How We Use Information

• To respond to your inquiry
• To provide a quote, schedule service, and arrange any necessary travel
• To follow up on work we have carried out on your machine
• To understand how this website is used and improve it

4. Data Sharing

We do not sell your personal information. We share it only with the service providers we need to run this website and the business:

• Cloudflare Pages, which hosts this website
• Web3Forms, which delivers contact-form messages to us
• Google Analytics, which measures how the website is used

These providers are required to safeguard the information they handle for us.

5. Cookies and Analytics

Google Analytics uses cookies to count visits and show which pages are read, so we can see how the website is used. Cookies on this website are used for essential or analytics purposes only. We do not use advertising or remarketing cookies, and we do not track you across other websites. Your browser settings let you block or delete cookies. This website does not respond to browser Do Not Track signals.

6. Data Security

We take reasonable steps to protect the information you share with us. No website, network, or storage system is completely secure, so we cannot promise that information will never be accessed without permission.

7. Data Retention

We keep personal information only as long as we need it to respond to you, carry out and follow up on work, and meet our legal and tax obligations.

8. Your Privacy Rights

You may ask us to:

• Tell you what personal information we hold about you
• Correct information that is wrong
• Delete your information, where the law allows us to

To request access to, correction of, or deletion of your personal information, contact us using the details below. We will review your request and respond as required by applicable law.

9. Third-Party Links

This website links to outside sites, such as our Google, Facebook, and Instagram pages. Those sites are run by other companies under their own privacy policies, and we are not responsible for their content or practices.

10. Children's Privacy

This website is intended for businesses that run commercial embroidery machines. It is not directed to children, and we do not knowingly collect information from anyone under 13.

11. Changes to This Policy

If this policy changes, the revised version will appear on this page with a new date at the top.

12. Contact Information

HK Embroidery Repair Services
Email: [email protected]
Phone: (678) 654-1088